Terms and Conditions

Ruby Lake Resort – Terms & Conditions

Reservations & Deposit

A valid credit card is required to secure all reservations.

A deposit equivalent to one night’s stay will be charged at the time of booking to confirm your reservation.

Minimum Stay

A minimum two-night stay applies to all reservations.

One night stays are only available in the event of a missed ferry, emergency accommodation or in the shoulder seasons. They are subject to availability and are not guaranteed.

Cancellation Policy

Cancellation request must be emailed to Reservations@rubylakeresort.com.
For cancellations made at least 7 days before check in: Full deposit refund minus a $50 admin fee.
For cancellations made less than 7 days before check in: No refund will be provided.
Any cancellations made within 48 hours of check in must pay the full cost of the booking.

Policies apply regardless of the reason for cancelling.

Check-In & Check-Out

Check-in: 3:00 PM to 9:00 PM
Check-out: 11:00 AM

If you expect to arrive after 9:00 PM, please contact us in advance to arrange your arrival.

Rates & Extra Guests

Rates are based on double occupancy.

Additional guests beyond the first two are charged $25 per person, per night, regardless of age.

All accommodations have maximum occupancy limits, which must be respected at all times.

Pets

Dogs are welcome in selected accommodations only and must be approved in advance.

A pet fee of $25 per night applies.

Guests are responsible for ensuring pets are supervised and do not disturb wildlife, other guests, or the natural surroundings.

Property & Guest Responsibility

Guests are responsible for any damages to accommodations, property, or facilities during their stay.

Ruby Lake Resort is located within a natural rainforest and near a protected lagoon and wildlife habitat. Guests are expected to respect the environment, wildlife, and the quiet enjoyment of others.

General

Rates and policies are subject to change without notice.

Special requests are not guaranteed and are subject to availability.

Failure to comply with resort policies may result in cancellation of the reservation without refund.

Payment Policy

Ruby Lake Resort is located in a remote part of the Sunshine Coast, British Columbia. As with many isolated and ferry-dependent destinations, all goods and supplies must be transported by truck and ferry, resulting in operating costs that are typically 25% to 30% higher than in urban areas.

A 2.4% processing fee applies to all credit card transactions.

We encourage our guests to support us by using debit, e-transfer, or cash payments to avoid this additional fee.